Request deletion online
Open ONE MORE STEP Account & privacy, sign in with your player account, confirm the deletion request and select Request account deletion. This is also accessible through Account & privacy inside the game.
Request by email
Email pixlywalls@gmail.com from your registered account email, with the subject ONE MORE STEP account deletion. Do not send your password. If you cannot access that email, contact support for help verifying ownership.
What is deleted
Within 30 days, we delete your player account, email, personal gameplay records and game connection sessions. Anonymous shared bus totals and dog state remain. Backup copies may persist until the provider backup cycle expires. Limited security records may be retained when required to prevent abuse or comply with law.
Read the ONE MORE STEP privacy policy.