This Payment Policy explains how payments for purchases from Orlivae, a brand owned and operated by PIXLY WALLS PRIVATE LIMITED, are handled.
1. Payment Provider
Online payments for Orlivae may be processed through:
Razorpay
and/or other authorised payment providers introduced by Orlivae in the future.
The payment methods actually available to a customer will be displayed during checkout.
2. Accepted Payment Methods
Depending on the customer's country, currency and payment-provider availability, payment methods may include:
Credit cards.
Debit cards.
UPI.
Net banking.
Digital wallets.
Other payment methods supported by our payment provider.
Not every payment method will necessarily be available in every country.
3. Cash on Delivery
Cash on Delivery (COD) is not available for Orlivae orders.
Orders must be paid using an available online payment method before they can be confirmed for fulfilment.
4. International Payments
Orlivae intends to accept orders internationally where international payment processing and shipping are available.
Availability may depend on:
Customer country.
Card issuer.
Currency.
Payment provider.
Banking restrictions.
Regulatory requirements.
Fraud or security checks.
Orlivae cannot guarantee that every payment method or card will work in every country.
5. Currency
Prices may be displayed in Indian Rupees or other supported currencies depending on website functionality and the customer's location.
The final currency and amount payable will be shown during checkout.
Where currency conversion occurs, a customer's:
Bank.
Card issuer.
Payment network.
Payment provider.
may apply its own exchange rate or foreign transaction charges.
Such third-party charges are outside Orlivae's control unless expressly stated otherwise.
6. Taxes
Applicable taxes will be included or displayed as required by applicable law.
International orders may also be subject to:
Import duties.
Customs charges.
Local taxes.
Clearance fees.
Unless expressly stated otherwise at checkout, international import duties and customs charges are the responsibility of the customer.
7. Payment Authorisation
By submitting payment information, the customer confirms that they are authorised to use the selected payment method.
An order may not proceed if payment:
Is declined.
Cannot be authenticated.
Is not authorised.
Fails verification.
Is flagged for suspected fraud.
8. Payment Security
Payment information may be securely processed by Razorpay or another approved payment provider.
Orlivae does not intend to directly store full card numbers, CVV numbers or complete card credentials when those details are processed by the payment provider.
Orlivae may retain limited transaction information necessary for:
Order processing.
Accounting.
Refunds.
Customer support.
Fraud prevention.
Legal compliance.
This may include information such as:
Payment status.
Transaction ID.
Payment method.
Amount.
Refund status.
Masked payment information where provided.
9. OTP, PIN and CVV Security
Orlivae customer-support staff will not ask customers to provide:
Card PINs.
UPI PINs.
OTPs.
CVV numbers.
Online banking passwords.
Customers should never send these details to Orlivae through email, phone, WhatsApp or other customer-support channels.
10. Failed Payments
A payment may fail for reasons including:
Insufficient funds.
Bank rejection.
Incorrect payment information.
Authentication failure.
Network problems.
Payment-provider problems.
Transaction limits.
International payment restrictions.
If payment fails, the customer may attempt payment again using an available method.
11. Money Debited but Order Not Confirmed
In some cases, a customer's bank account may show a debit even though the website reports that the payment failed.
This may occur because of temporary communication or banking issues.
Customers should contact:
supportorlivae@gmail.com
with the relevant order or transaction details.
Orlivae will check the payment status with the applicable payment provider.
Where a transaction was unsuccessful, the customer's bank/payment provider may automatically reverse the amount according to its processing procedures.
12. Duplicate Payments
If a customer believes they were charged more than once for the same order, they should contact Orlivae.
After verification, any confirmed duplicate amount collected by Orlivae will be refunded to the appropriate original payment method.
13. Order Confirmation
Successful payment does not always mean that an order has been finally accepted.
Orders may still be subject to:
Inventory verification.
Fraud checks.
Shipping availability.
Pricing verification.
Legal restrictions.
If Orlivae cannot fulfil an already-paid order, the appropriate refund will be issued.
14. Pricing Errors
If a product is displayed with an obvious or material pricing error, Orlivae may, where permitted by law:
Cancel the affected order and refund the customer; or
Contact the customer and offer the opportunity to purchase at the corrected price.
Orlivae will not simply charge a higher corrected amount without appropriate customer authorisation.
15. Refunds
Approved refunds will normally be returned to the original payment method.
Standard voluntary returns are generally inspected before a refund is approved.
Orlivae aims to initiate approved standard return refunds within approximately:
5–10 business days after the returned product has been received and inspected.
Any shorter mandatory refund period required by applicable law will take priority.
16. Bank Processing Times
After Orlivae or the payment provider initiates a refund, the customer's:
Bank.
Card provider.
Payment network.
Wallet provider.
may require additional processing time before the refund appears.
These processing periods are generally outside Orlivae's direct control.
17. Cancelled Orders
If an eligible paid order is successfully cancelled before dispatch, the applicable refund will normally be returned to the original payment method.
Further details are provided in the Orlivae Cancellation Policy.
18. Returns and Exchanges
Refunds resulting from returns or exchanges are governed by the:
Orlivae Return, Refund & Exchange Policy
Orlivae's normal voluntary return period is 7 days from delivery, subject to the conditions stated in that Policy.
Stronger mandatory consumer rights will continue to apply where required by law.
19. Fraud Prevention
Orlivae and its payment providers may conduct reasonable security and fraud-prevention checks.
Transactions may be:
Delayed.
Declined.
Cancelled.
Referred for additional verification.
where there are reasonable grounds to suspect fraud, unauthorised activity or payment abuse.
20. Additional Verification
For certain transactions, Orlivae or its payment provider may request reasonable additional verification before processing or dispatching an order.
Customers should never be asked by Orlivae to disclose confidential banking credentials such as their PIN, OTP or CVV.
21. Chargebacks and Payment Disputes
Customers who believe a payment is incorrect should first contact:
supportorlivae@gmail.com
so that Orlivae can investigate and attempt to resolve the issue.
Nothing in this Policy prevents a customer from exercising legitimate rights available through their bank, card provider or applicable law.
Orlivae may provide relevant transaction, delivery and order records to payment providers or financial institutions when responding to legitimate payment disputes.
22. Fraudulent Chargebacks
Deliberately making a false chargeback or payment dispute may constitute fraud.
Orlivae reserves the right, where legally permitted, to:
Contest fraudulent disputes.
Provide supporting evidence.
Restrict accounts involved in proven abuse.
Take appropriate legal action.
This section will not be used to discourage customers from raising legitimate disputes.
23. Payment Provider Availability
Payment services depend partly on third-party financial and technology providers.
Temporary payment interruptions may occur because of:
Bank outages.
UPI outages.
Card-network problems.
Payment-gateway maintenance.
Network failures.
Government or regulatory restrictions.
Orlivae is not responsible for independent payment-provider outages beyond its reasonable control, subject to mandatory consumer rights.
24. Saving Payment Methods
If saved-card or similar payment functionality is introduced, it will be implemented using the payment provider and applicable security requirements.
Orlivae does not intend to independently store complete customer card credentials.
Customers will be informed of relevant options and controls where required.
25. Payment Data and Privacy
Personal and transaction information connected with payments will be handled according to the:
Orlivae Global Privacy Policy
Our payment providers may separately process personal and transaction information according to their own privacy notices and applicable law.
26. International Restrictions
Payments may be refused or orders cancelled where processing or fulfilment would violate applicable:
Sanctions.
Banking restrictions.
Anti-fraud requirements.
Import/export restrictions.
Financial regulations.
Other applicable laws.
If Orlivae cancels a successfully paid order for such a reason, the appropriate refund will be provided unless applicable law prohibits the transaction or refund.
27. Customer Responsibility
Customers are responsible for:
Providing accurate billing information.
Using an authorised payment method.
Reviewing the final amount before confirming payment.
Protecting banking credentials.
Contacting Orlivae promptly if they notice an incorrect transaction.
28. Mandatory Consumer Rights
Different countries may provide mandatory rights concerning:
Payments.
Refunds.
Unauthorised transactions.
Currency disclosures.
Chargebacks.
Payment security.
Consumer remedies.
Where applicable mandatory law gives customers stronger rights than this Payment Policy, those mandatory rights will take priority.
29. Changes to This Policy
Orlivae may update this Payment Policy if:
Payment providers change.
New payment methods are introduced.
International payments expand.
Applicable laws change.
Website functionality changes.
The latest version will be published on the Orlivae website.
30. Contact Us
For payment or refund questions:
ORLIVAE Operated by PIXLY WALLS PRIVATE LIMITED
Email: supportorlivae@gmail.com Phone: +91 87540 14255
Address: No. 103, 100 Feet Bypass Road Velachery Chennai – 600042 Tamil Nadu India
GSTIN: 33AAQCP6539G1Z2
Grievance Contact: Grievance Officer – Orlivae