This Product & Clothing Disclaimer applies to products sold through Orlivae, a brand owned and operated by PIXLY WALLS PRIVATE LIMITED.
It should be read together with the Orlivae Terms & Conditions, Return, Refund & Exchange Policy, Shipping Policy and other applicable policies.
1. Product Information
Orlivae makes reasonable efforts to provide accurate information regarding its products, including:
Product photographs.
Colours.
Sizes.
Measurements.
Fabric composition.
Product descriptions.
Designs and prints.
Care instructions.
However, minor variations may occur between the information displayed online and the physical product.
Nothing in this Disclaimer removes statutory rights relating to products that are defective, unsafe, materially misdescribed or otherwise non-compliant with applicable law.
2. Colour Variation
Colours displayed on the Orlivae website may appear slightly different from the actual product.
This can occur because of:
Screen brightness.
Monitor calibration.
Mobile-device settings.
Display technology.
Photography lighting.
Editing and image processing.
Fabric dye variations.
Reasonable colour differences caused by these factors do not necessarily mean that the product is defective.
However, a materially incorrect colour supplied by Orlivae may qualify for a remedy under our Return, Refund & Exchange Policy.
3. Product Images
Product images are intended to provide customers with a reasonable representation of the product.
Photographs may include:
Models.
Styling accessories.
Decorative backgrounds.
Props.
Unless expressly stated otherwise, only the product identified in the product listing is included in the purchase.
4. Size and Fit
Clothing fit can differ between:
Individuals.
Body shapes.
Garment styles.
Fabrics.
Product categories.
Customers should review the relevant Orlivae Size Guide before purchasing.
Size labels such as S, M, L or XL should be considered together with the measurements provided.
5. Measurement Variation
Garment measurements may have minor reasonable variations resulting from:
Cutting.
Stitching.
Fabric behaviour.
Manufacturing processes.
Manual measurement.
Minor measurement differences within reasonable manufacturing tolerances will not automatically mean that a product is defective.
Mandatory consumer rights remain unaffected.
6. Fabric Variation
Natural and manufactured fabrics may show minor variations in:
Texture.
Weave.
Colour.
Thickness.
Finish.
Surface appearance.
Some variation can occur between different production batches.
These minor variations may form part of the normal characteristics of textile products.
7. Fabric Composition
Orlivae will make reasonable efforts to accurately disclose textile fibre or fabric composition where required.
Customers should check:
Product descriptions.
Product labels.
Garment tags.
for applicable fibre-composition information.
Where destination-country law imposes specific textile-labelling requirements, Orlivae will seek to comply with those requirements before marketing the relevant products there.
8. Country of Origin
Where required by applicable law, Orlivae products will display appropriate country-of-origin information.
The location from which an order is shipped does not necessarily indicate where the product or its individual components were manufactured.
9. Care Instructions
Customers should follow the care instructions provided on the garment label or product page.
Depending on the product, instructions may concern:
Washing temperature.
Hand washing.
Machine washing.
Dry cleaning.
Bleaching.
Ironing.
Drying.
Tumble drying.
Washing inside-out.
Incorrect washing or care may cause:
Shrinkage.
Colour fading.
Fabric damage.
Print deterioration.
Shape changes.
Damage resulting primarily from failure to follow reasonable and clearly supplied care instructions may not qualify as a manufacturing defect, where permitted by applicable law.
10. Shrinkage
Certain fabrics may experience limited natural shrinkage after washing.
Customers should follow the garment's care instructions to minimise unnecessary shrinkage.
Excessive shrinkage caused by a manufacturing defect will be handled according to applicable consumer rights and Orlivae's return procedures.
11. Colour Fading and Dye Transfer
Some garments, particularly dark or highly coloured products, may experience limited colour release during initial washes.
Customers should follow the garment-care instructions, including any instructions relating to:
Washing separately.
Washing with similar colours.
Water temperature.
Drying.
Where colour loss or dye transfer results from a genuine product defect rather than normal fabric characteristics or improper care, applicable consumer remedies remain available.
12. Printed and Decorated Products
Certain Orlivae products may contain:
Screen printing.
Digital printing.
Embroidery.
Heat-transfer designs.
Other decorative applications.
Minor differences in:
Placement.
Position.
Scale.
Texture.
Print finish.
may occur as part of normal production.
The design should nevertheless reasonably correspond to the product ordered.
13. Print Durability
The durability of printed or decorated garments depends partly on correct garment care.
Customers should follow the supplied care instructions.
For example, certain printed garments may require washing:
Inside-out.
At lower temperatures.
Without harsh bleach.
Without ironing directly over the print.
Specific instructions provided with the product should always take priority.
14. Handmade or Individually Finished Products
If Orlivae introduces handmade or individually finished products, small differences between pieces may occur.
Such variations may form part of the individual nature of the product rather than constitute defects.
This will be clearly communicated where relevant.
15. Product Packaging
Product packaging may change from time to time.
Customers may therefore receive packaging that differs from photographs displayed on the website.
Packaging changes do not affect statutory product rights.
16. Product Availability and Improvements
Orlivae may improve or update products over time.
Minor changes may be made to:
Packaging.
Stitching.
Fabric sourcing.
Labels.
Product construction.
without changing the essential nature of the product.
Material changes should be accurately reflected in product information where required.
17. Allergies and Skin Sensitivities
Customers with known textile, dye or material sensitivities should review available product-composition information before wearing a garment.
If additional material information is required, customers may contact:
supportorlivae@gmail.com
Orlivae does not intend this section to exclude liability for unsafe products or legally required product information.
18. Removal of Labels and Tags
Customers should inspect and reasonably try on garments before removing original tags when considering a voluntary return.
Removing tags may affect eligibility for a voluntary change-of-mind return where permitted by law.
Removal of a tag does not automatically eliminate mandatory rights relating to defective or unsafe products.
19. Normal Wear and Tear
Products naturally experience wear over time.
Normal deterioration resulting from ordinary use will not generally constitute a manufacturing defect.
Examples may include reasonable:
Fabric wear.
Colour fading over time.
Surface abrasion.
Stretching caused by prolonged use.
This section does not affect statutory durability or product-quality rights.
20. Customer Damage
Orlivae may not be responsible for damage primarily resulting from:
Misuse.
Improper washing.
Failure to follow care instructions.
Alterations made after purchase.
Accidental damage after delivery.
Incorrect storage.
This applies only to the extent permitted by applicable law.
21. Defective Products
If a customer believes that a product is defective, they should contact Orlivae as soon as reasonably possible.
Customers may be asked to provide:
Order number.
Description of the defect.
Photographs or video.
Relevant product-label information.
Confirmed defects will be handled under applicable consumer law and the Orlivae Return, Refund & Exchange Policy.
22. Product Safety
Orlivae intends to supply products that comply with applicable product-safety requirements in markets where those products are lawfully offered.
If Orlivae becomes aware of a material safety issue affecting a product, appropriate actions may include:
Investigating the issue.
Stopping sales.
Contacting affected customers where appropriate.
Providing safety information.
Offering appropriate remedies.
Cooperating with relevant authorities.
Conducting a product recall where required.
Nothing in this Disclaimer limits responsibility that cannot legally be excluded for unsafe products.
23. Children's Clothing
If Orlivae introduces clothing intended specifically for babies or children, additional product-safety, labelling and other legal requirements may apply.
Such products should undergo appropriate compliance review before being offered in each relevant market.
24. Destination-Country Requirements
Orlivae intends to operate internationally.
Different countries may impose different requirements concerning:
Textile fibre labelling.
Country-of-origin labelling.
Care instructions.
Product safety.
Chemical restrictions.
Children's clothing.
Product traceability.
Manufacturer or importer identification.
Online product information.
Orlivae may restrict a product from being sold or shipped to a particular country until the applicable requirements have been addressed.
25. Product Information Takes Priority
Customers should review the information provided on the specific product page and garment label.
Where a specific product contains instructions or warnings different from general information in this Disclaimer, the specific product information should be followed.
26. Product Recall
Where legally required or otherwise appropriate because of a safety concern, Orlivae may initiate a product recall.
Affected customers may be contacted using available order or account information.
Customers receiving an official safety or recall notice should follow the instructions provided.
27. Limitation of Disclaimer
This Disclaimer is intended to explain reasonable characteristics and variations associated with clothing products.
It is not intended to excuse:
Defective products.
Unsafe products.
Material misdescription.
Fraud.
Failure to provide legally required information.
Other violations of mandatory consumer law.
28. Mandatory Consumer Rights
Different countries provide different statutory protections concerning product:
Quality.
Safety.
Durability.
Description.
Fitness for purpose.
Labelling.
Guarantees.
Refunds and replacements.
If applicable mandatory law gives a customer stronger rights than this Disclaimer, those mandatory rights will take priority.
29. Changes to This Disclaimer
Orlivae may update this Disclaimer as:
New product categories are introduced.
New fabrics or printing methods are introduced.
Countries are added to international shipping.
Applicable laws change.
The latest version will be published on the Orlivae website.
30. Contact Us
For questions regarding Orlivae products:
ORLIVAE Operated by PIXLY WALLS PRIVATE LIMITED
Email: supportorlivae@gmail.com Phone: +91 87540 14255
Address: No. 103, 100 Feet Bypass Road Velachery Chennai – 600042 Tamil Nadu India
GSTIN: 33AAQCP6539G1Z2
Grievance Contact: Grievance Officer – Orlivae