This Shipping & Delivery Policy explains how orders placed through Orlivae, a brand operated by PIXLY WALLS PRIVATE LIMITED, are processed and delivered.
1. Order Processing
After an order is successfully placed and payment is confirmed, Orlivae will prepare the order for dispatch.
Processing times may vary depending on:
Product availability.
Order volume.
Public holidays.
Payment verification.
Security or fraud checks.
Other operational circumstances.
Customers will be informed if a significant issue prevents an order from being fulfilled.
2. Shipping Within India
Our normal estimated delivery period within India is:
3–7 business days
Delivery times begin after the order has been processed and dispatched.
These timelines are estimates and not guaranteed delivery dates.
3. Free Shipping Within India
Orlivae provides free standard shipping within India on eligible orders above ₹999.
Orders of ₹999 or below may be subject to shipping charges.
Any applicable shipping charge will be displayed during checkout before payment is completed.
4. International Shipping
Where international shipping is available, our normal estimated delivery period is:
7–21 business days
International delivery availability may vary depending on the destination.
Orlivae may restrict or temporarily suspend delivery to certain countries or regions because of:
Legal restrictions.
Courier limitations.
Customs restrictions.
Sanctions.
Safety concerns.
Regulatory requirements.
Operational limitations.
5. International Shipping Charges
International shipping charges may depend on factors including:
Destination country.
Package weight.
Package dimensions.
Shipping service selected.
Courier charges.
Applicable shipping costs will normally be shown during checkout before payment.
6. Customs, Import Duties and Taxes
International orders may be subject to customs duties, import taxes, clearance fees or other government charges imposed by the destination country.
Unless Orlivae specifically states otherwise during checkout, the customer is responsible for these charges.
Orlivae does not control charges imposed independently by customs authorities.
7. Customs Delays
International packages may be inspected or held by customs authorities.
Customs processing may cause delivery to take longer than the estimated 7–21 business days.
Orlivae cannot guarantee how quickly a foreign customs authority will process a package.
We will provide reasonable assistance where appropriate if shipping documentation is required.
8. Delivery Estimates
All delivery estimates displayed by Orlivae are estimates unless specifically stated otherwise.
Delivery may be affected by circumstances including:
Weather.
Natural disasters.
Customs.
Public holidays.
Courier disruptions.
Transport delays.
Government restrictions.
Incorrect customer information.
Remote delivery locations.
Events outside our reasonable control.
Mandatory customer rights relating to delayed delivery remain unaffected.
9. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Before completing an order, customers should check:
Recipient name.
Building/house number.
Street.
City.
State/region.
Postal/ZIP code.
Country.
Phone number.
10. Incorrect Shipping Address
If a customer notices an incorrect shipping address, they should contact Orlivae immediately at:
supportorlivae@gmail.com
We will try to update the address if the order has not yet been dispatched.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Additional shipping costs caused by an incorrect address supplied by the customer may be charged to the customer where legally permitted.
11. Order Tracking
Where tracking is available, customers may receive shipment tracking information after dispatch.
Tracking updates are generally supplied by the courier or logistics provider and may occasionally take time to appear.
12. Delivery Attempts
Couriers may attempt delivery according to their normal operating procedures.
Customers should ensure that:
Someone can receive the package where necessary.
Contact information is accurate.
Delivery instructions are complete.
If delivery repeatedly fails because of circumstances attributable to the customer, additional shipping or reshipping charges may apply where permitted by law.
13. Refused Deliveries
If a customer refuses delivery without a valid legal or product-related reason, the package may be returned to Orlivae.
Where permitted by applicable law, reasonable shipping or return costs arising from an unjustified refusal may be deducted from the refund or charged to the customer.
Mandatory cancellation or withdrawal rights remain unaffected.
14. Lost Packages
If an order appears to be lost during transit, customers should contact:
supportorlivae@gmail.com
Orlivae may investigate the shipment with the relevant courier.
Where the package is confirmed lost, Orlivae will provide an appropriate remedy, which may include:
Replacement, where available; or
Refund.
The remedy will be provided in accordance with applicable consumer law.
15. Tracking Shows Delivered but Package Is Missing
If tracking shows that a package has been delivered but the customer cannot locate it, the customer should:
Check the delivery location.
Check with household members or authorised recipients.
Check with building/security staff where applicable.
Contact Orlivae promptly.
Orlivae may investigate the delivery with the courier before determining the appropriate solution.
16. Damaged Packages
If a package or product arrives damaged, customers should contact us as soon as reasonably possible.
Customers may be asked to provide:
Order number.
Photographs of the package.
Photographs of the damaged product.
Description of the damage.
Valid damaged-product claims will be handled according to the Orlivae Return, Refund & Exchange Policy and applicable consumer law.
17. Wrong Product Delivered
If a customer receives the wrong product, colour, size or quantity because of an Orlivae fulfilment error, the customer should contact us.
Orlivae will ordinarily bear reasonable costs associated with correcting a confirmed fulfilment error.
18. Split Shipments
An order containing multiple products may occasionally be delivered in separate packages.
Where this occurs, customers may receive more than one tracking number.
Customers will not be charged additional shipping solely because Orlivae chooses to divide one order into multiple shipments, unless otherwise clearly agreed.
19. Unavailable Products
If a purchased product becomes unavailable before dispatch, Orlivae may:
Contact the customer.
Offer an appropriate alternative where agreed.
Cancel the affected product.
Issue the appropriate refund.
We will not substitute a materially different product without the customer's agreement.
20. International Delivery Restrictions
Certain products may not be legally or practically deliverable to every country.
Orlivae reserves the right to prevent checkout or cancel an order where shipping would violate applicable:
Import regulations.
Export restrictions.
Sanctions.
Product regulations.
Courier restrictions.
Other laws.
If Orlivae cancels a paid order for such a reason, the appropriate refund will be issued.
21. Customer Responsibility for Import Requirements
Customers placing international orders should ensure that products can legally be imported into their destination country.
Customers are generally responsible for complying with lawful destination-country import requirements applicable to them.
This provision does not transfer responsibilities that applicable law places specifically on Orlivae as the seller.
22. Delivery Delays
If an order is delayed, Orlivae will make reasonable efforts to:
Investigate the delay.
Obtain courier updates.
Provide available information to the customer.
Take appropriate action where the shipment is substantially delayed or lost.
Where applicable law provides cancellation, refund or other rights because of delayed delivery, those rights will continue to apply.
23. Force Majeure and Events Outside Reasonable Control
Delivery may be delayed by events outside Orlivae's reasonable control, including:
Extreme weather.
Natural disasters.
War.
Civil unrest.
Government restrictions.
Customs disruptions.
Transportation shutdowns.
Major courier disruptions.
Public-health emergencies.
Significant infrastructure failures.
This provision does not exclude rights that cannot legally be excluded.
24. Cancellation Before Dispatch
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, the normal pre-dispatch cancellation option may no longer be available.
The customer may instead use the applicable return or withdrawal process after delivery.
Mandatory cancellation rights under applicable local law remain unaffected.
25. Returns After Delivery
Returns and exchanges are governed by the Orlivae Return, Refund & Exchange Policy.
Orlivae's normal voluntary return period is 7 days from delivery, subject to eligibility conditions.
Where applicable law provides a longer mandatory period or stronger consumer rights, those rights will apply.
26. Risk During Delivery
Responsibility for loss or damage during shipment will be determined according to applicable consumer law and the circumstances of the transaction.
Nothing in this Policy transfers shipping risk to a consumer where applicable law requires Orlivae to remain responsible until delivery.
27. Shipping Partners
Orlivae may use third-party courier and logistics providers for deliveries.
The particular provider may vary depending on:
Destination.
Service availability.
Package characteristics.
Delivery speed.
Operational requirements.
28. Changes to Shipping Availability
Orlivae may add or remove countries, regions or postal codes from its delivery network.
This may happen because of:
Courier availability.
Legal requirements.
Customs requirements.
Product restrictions.
Commercial feasibility.
Safety or security concerns.
Existing accepted orders will be handled according to applicable law.
29. Mandatory Local Consumer Rights
Orlivae intends to serve customers internationally.
Different countries may provide mandatory rules concerning:
Delivery deadlines.
Shipping risk.
Lost packages.
Cancellation.
Refunds.
Customs disclosures.
Consumer remedies.
If applicable mandatory law provides rights that are stronger than this Policy, those mandatory rights will take priority.
30. Contact Us
For shipping and delivery questions:
ORLIVAE Operated by PIXLY WALLS PRIVATE LIMITED
Email: supportorlivae@gmail.com Phone: +91 87540 14255
Address: No. 103, 100 Feet Bypass Road Velachery Chennai – 600042 Tamil Nadu India
GSTIN: 33AAQCP6539G1Z2
Grievance Contact: Grievance Officer – Orlivae